DHA Job's - Closing date 4th Jan 2013

Due to the expansion of our 2013 TAS contract, we are now in a position to commence our recruitment process for the following positions:

 

· TAS Supervisors/Deputy Supervisors – Specialist Housing/Debt

· TAS Housing Caseworkers/Solicitors

· Administration Officers

 

As per Kim’s note to all staff on the 7^th December, we will not be in a position to offer any posts until we know the outcome of the Face to Face tender which is due to be received in January 2013. Therefore, interviews will not take place until after this outcome is known.  Priority will be given to internal candidates and will not impact on any opportunities that may arise within the Face to Face department.

 

Should you have any questions in relation to the roles, please speak to Kim Miles or the HR Department.

TAS Supervisors/Deputy Supervisors – Specialist Housing/Debt

£22,500 - £23,500 • 40 hours per week (covering shifts on a rota system between 8.45am - 8.15pm, Monday - Friday and 8.45am - 12.45pm, Saturday) • Based in Derby

We are looking for experienced Supervisors and Deputy Supervisors to effectively motivate and develop staff within the Telephone Advice Service team. You will be required to guide staff, provide on-the-job training and sustain a good quality service, as well as providing legal advice and maintaining client files.

 

You should be a team player able to work under pressure and to tight deadlines, whilst maintaining a high standard of work. You will ideally be an excellent relationship builder, having strong negotiation and communication skills. Furthermore, you must fulfill the 2013 Housing/Debt LSC supervisory standard and the Legal Competence standard.

 

In addition to the above, TAS Supervisors must have 3 years housing/debt case involvement, preferably with experience of casework supervision, and/or completion of supervisor training within the last 12 months; and TAS Deputy Supervisors must have minimum of 1 year housing/debt case involvement, preferably with experience of casework supervision and/or completion of supervisor training within the last 12 months.

 

TAS Housing Caseworkers/Solicitors

£21,000 • 40 hours per week (covering shifts on a rota system between 8.45am - 8.15pm, Monday - Friday and 8.45am - 12.45pm, Saturday) • Based in Derby

We are looking for experienced individuals to give specialist advice on the Community Legal Advice national telephone advice service, therefore, excellent communication and negotiation skills are essential, as is the ability to deal with people in difficult and pressurised situations.

You must have relevant experience of providing specialist advice in housing, however a full training and induction programme will be provided.

 

Administration Officers

£12,382 - £15,444 • 40 hours per week • Based in Derby

We are looking for experienced people to work within our business support team. This is a busy and varied role and your duties will include dealing with incoming calls and enquiries, providing a full administration support service to the casework teams, as well as providing a professional and welcoming front of house service.

 

Your high quality customer care skills will be complemented by your ability to deal with people in difficult and pressurised situations.

 

Please note we are sending the advertisement to you before it hits our website, therefore, should you require any information beforehand please contact the HR department.

 

To find out more, please visit www.dhadvice.org or email: hr@dhadvice.org

CVs will not be accepted.

Closing date: Noon on Friday, 4th January 2013.