Due to
the expansion of our 2013 TAS contract, we are now in a position to commence
our recruitment process for the following positions:
· TAS
Supervisors/Deputy Supervisors – Specialist Housing/Debt
· TAS
Housing Caseworkers/Solicitors
· Administration
Officers
As per
Kim’s note to all staff on the 7th December, we will not be in a
position to offer any posts until we know the outcome of the Face to Face
tender which is due to be received in January 2013. Therefore, interviews will
not take place until after this outcome is known. Priority will be given
to internal candidates and will not impact on any opportunities that may arise
within the Face to Face department.
Should
you have any questions in relation to the roles, please speak to Kim Miles or
the HR Department.
TAS
Supervisors/Deputy Supervisors – Specialist Housing/Debt
£22,500
- £23,500 • 40 hours per week (covering shifts
on a rota system between 8.45am - 8.15pm, Monday - Friday and 8.45am - 12.45pm,
Saturday) • Based in Derby
We are looking for
experienced Supervisors and Deputy Supervisors to effectively motivate and
develop staff within the Telephone Advice Service team. You will be required to
guide staff, provide on-the-job training and sustain a good quality service, as
well as providing legal advice and maintaining client files.
You should be a
team player able to work under pressure and to tight deadlines, whilst
maintaining a high standard of work. You will ideally be an excellent
relationship builder, having strong negotiation and communication skills.
Furthermore, you must fulfill the 2013 Housing/Debt LSC supervisory standard
and the Legal Competence standard.
In addition to the
above, TAS Supervisors must have 3 years housing/debt case involvement,
preferably with experience of casework supervision, and/or completion of
supervisor training within the last 12 months; and TAS Deputy Supervisors
must have minimum of 1 year housing/debt case involvement, preferably with
experience of casework supervision and/or completion of supervisor training
within the last 12 months.
TAS
Housing Caseworkers/Solicitors
£21,000
• 40 hours per week (covering shifts
on a rota system between 8.45am - 8.15pm, Monday - Friday and 8.45am - 12.45pm,
Saturday) • Based in Derby
We are looking for
experienced individuals to give specialist advice on the Community Legal Advice
national telephone advice service, therefore, excellent communication and
negotiation skills are essential, as is the ability to deal with people in
difficult and pressurised situations.
You must have
relevant experience of providing specialist advice in housing, however a full
training and induction programme will be provided.
Administration
Officers
£12,382
- £15,444 • 40 hours per week • Based
in Derby
We are looking for
experienced people to work within our business support team. This is a busy and
varied role and your duties will include dealing with incoming calls and
enquiries, providing a full administration support service to the casework
teams, as well as providing a professional and welcoming front of house
service.
Your high quality
customer care skills will be complemented by your ability to deal with people
in difficult and pressurised situations.
Please
note we are sending the advertisement to you before it hits our website,
therefore, should you require any information beforehand please contact the HR
department.
To
find out more, please visit www.dhadvice.org
or email: hr@dhadvice.org
CVs
will not be accepted.
Closing
date: Noon on Friday, 4th January 2013.
